Frequently Asked Questions

Orders, Returns, Shipping

For orders shipped within Singapore, we offer a 100% money back guarantee. Please email for your shipping label to return the box as proof of purchase. Your funds will be credited back to the original method of payment within 5-10 days, depending on the financial institution.

Please note that we can only accept returns for purchases made at If you purchased elsewhere, please contact the corresponding store or online marketplace.

An order cannot be cancelled once it has been placed, but you may return your item to us once it has been received.

Domestic orders usually takes around 3 business days. If you need Milk Medic urgently, please whatsapp +65 96779902 and we’ll see what we can do to help you!

All domestic orders in Singapore are free! Shipping fees may apply to certain countries overseas.

Milk Medic is packed and shipped from Singapore.

General info on Lactose Intolerance and Lactase

Milk Medic allows people with lactose intolerance to ingest dairy without the negative effects upset stomach associated with the condition. One capsule taken prior to eating dairy, provides 45 minutes of problem free lactose digestion

Lactase enzymes have been shown in numerous studies to be extremely well tolerated, with no incidences of tolerance and resistance. Your current level of lactose tolerance will not be affected by the enzyme supplement.

Unfortunately, any decline in your ability to digest lactose is permanent and will not come back. There are some studies that show that natural probiotics in your gut can be built up to play a small role in breaking down and digesting lactose, but they play a very minor, secondary role in digesting dairy and will not prevent unwanted digestive symptoms if you ingest a significant amount.

Milk medic contains natural lactase enzymes derived from Koji, a fermenting agent used to make soy sauce, sake and miso. Each capsule also contains a small amount of glucose and maltodextrin derived from corn as an added diluting carrier. Milk Medic contains no artificial preservatives. We use vegan capsules.

Lactose intolerance is a result of the body producing less lactase enzyme and becoming less able to digest lactose, a milk sugar found in dairy products. When the undigested sugar finds its way to the large intestines, it causes a slew of uncomfortable symptoms such as diarrhea, nausea, bloating, and gas.

These symptoms usually show up 30 minutes to 2 hours after ingesting dairy.

Care must be taken to differentiate between lactose intolerance and milk allergies. Milk allergies are usually caused by the immune system’s reaction to certain proteins such as casein or whey in milk, rather than lactose sugars.

The symptoms of milk allergies vary widely. Hives, rashes, and swelling are a common type of allergic reaction that is very distinct from the gastrointestinal issues caused by lactose intolerance. If you experience any such symptoms when you consume dairy, you are very likely allergic and will not benefit from the lactase enzyme found in Milk Medic. Allergic reactions can result in serious health problems. Please see a doctor and consider eliminating dairy from your diet.

Certain testing centers may be able to offer 2 types of tests:

Hydrogen breath test – your breath is tested after ingesting lactose. The presence of hydrogen indicates that you are lactose intolerant.

Lactose tolerance test – you are made to ingest lactose and your blood glucose level is tested at intervals. If your blood sugar does not go up significantly, you are lactose intolerant.

These tests are uncommon, are more accurate if you are severely lactose intolerant, and unless medically specified, are not absolutely necessary.

An unofficial test to try at home is to drink milk on an empty stomach in the morning and observe if any digestive issues arise. Keep in mind that some cases of lactose intolerance are asymptomatic.

Lactose intolerance is something that affects 75% of the human population. After infancy, the body gradually produces less lactase enzyme in the intestines and eventually loses the ability to digest lactose

Lactose is a type of sugar found in dairy. When the body does not produce sufficient enzyme to break down all the lactose, the sugar reverses the osmosis gradient when it reaches the intestines and draws water into the stools, resulting in diarrhea and stomach cramps.

The sugar in the lactose also throws off the gut flora and ferments, leading to symptoms of gas.

The lactase enzyme eventually denatures and stops breaking down lactose. The protein may break down into component amino acids that get safely absorbed by the body, or pass through the body normally.

One case of diarrhea does not necessarily mean you are lactose intolerant. If you notice a trend of dairy foods upsetting your stomach, you might be lactose intolerant. Try taking our ‘Am I Lactose Intolerant’ quiz.

Give it a try! Milk Medic is natural and has no bad side effects. Take Milk Medic with dairy foods that normally upset your stomach and see if it helps alleviate these digestive issues. We have a 100% money back guarantee if Milk Medic doesn’t work for you.

One scoop of ice cream has 2-5 grams depending on brand and flavor (sorbet usually has no lactose), one cup of milk has 12-14g, cheese can range from almost no lactose to 5 grams of lactose per serving depending on the maker. For a list of lactose amounts in common foods, check out our table here!

Lactose intolerance actually isn’t a disease. For the majority of people on the planet, our bodies gradually produce less lactase enzyme naturally as a way of conserving cell energy. Lactase persistence, the ability to continue producing lactase enzyme your whole life, is actually a genetic mutation that originated in those of North European descent.

All that said, no, there is no way to consistently and significantly cause the body to produce lactase at it’s peak amount once you develop lactose intolerance. You might be able to ameliorate the bad side effects by taking some probiotics, but the best way to manage Lactose intolerance is by keeping milk medic at your side for when you encounter some delicious dairy!

Unit, Lactase Unit (LU) and FCC (Food Chemicals Codex) all refer to the same measurement used for lactase. ALU is slightly different in that it refers to enzymes that are meant to be used in an acidic environment. The reason more standard measurements like milligrams are not used is because there are different levels of potency / efficacy when it comes to lactase enzymes. These enzyme units are thus a more useful, albeit confusing, measure when it comes to food. ALU is short for Acid Lactase Units, a nerdy unit of measurement from the FCC (Food Chemicals Codex) used to measure the amount of lactase needed to break down 1 micromole of lactose at a specific temperature and acidity. While in your stomach, 1000 ALUs of enzyme can digest around 1g of lactose per minute (you’ll usually have much more time than that to digest whatever you ate). For a list of how much lactose is in common foods, check out our website!

Lactase enzymes are generally well tolerated but we recommend speaking to your healthcare provider if you are pregnant or nursing to get approval.

Milk Medic contains a small amount of glucose powder, and breaks down lactose into glucose and galactose, which could lead to a spike in blood sugar. Please consult your doctor and monitor your blood sugar carefully after taking Milk Medic.

Yes! Lactase enzymes are extremely well tolerated and do not have negative side effects. Feel free to take multiple times a day if the situation calls for it, or 2 capsules at a time if you are severely lactose intolerant and need to ensure no bad side effects.

Each dose of Milk Medic contains 14,000 ALU of lactase enzyme, which in the digestive system is estimated to break down 14g of lactose per minute. Depending on your rate of gastric emptying, that should be enough to handle a cup (250ml) of milk or most meals containing dairy. For more information on how much Lactose is in common foods, please refer to our table here!

As long as you are taking Milk Medic to digest the lactose without stomach upset, there is no scientific evidence that dairy would be particularly worse for you than for someone without lactose intolerance. That said, it is important to note that lots of treats and snacks that contain dairy contain added sugar and flavoring that might contribute to obesity. Please enjoy all things in moderation.

Lactase enzymes are highly specialized proteins that only interact with lactose sugars. It is extremely gentle and will not damage the walls of your stomach even if, for whatever reason, no food or dairy is taken with them. The enzymes will eventually denature and be processed harmlessly by your body.

No, enzymes are characterized by its very specific function. Lactase enzymes will only help break down lactose sugars. It will not help digest other types of sugars and proteins at all, and will not alleviate indigestion that is not caused by lactose intolerance.

Safety, certification, and Quality

The HSA does not provide certification and oversight for health supplements. We do, however, have every batch of product tested and certified by Ugene Laboratories in Singapore to ensure that our products are free from heavy metals and microbial contaminants.

Milk Medic is currently applying for Halal certification with Muis Singapore.